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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q17-Q22):

NEW QUESTION # 17
A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account.
You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information.
Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each account may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.

Answer:

Explanation:

Explanation:
A close-up of a computer screen Description automatically generated

NEW QUESTION # 18
You create a complex agreement and booking that includes service tasks and services. You need to use the existing agreement as the basis for future agreements.
Which two actions should you perform? Each correct answer presents part of the solution.

A. Elevate the agreement to an agreement template. Use the template to create new agreements of this type.
B. Create a booking setup. Define an incident type for the booking setup.
C. In the existing agreement, click Copy Agreement. Specify the new customer information and click OK.
D. Export the agreement and booking records to Microsoft Excel. Modify the information and import the file to create new agreement.

Answer: B,C

NEW QUESTION # 19
The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.
Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.

A. Field Service-User
B. Field Service-App Access and Field Service -Resource
C. Field Service-Mobile User
D. Field Service-Dispatcher

Answer: B,D

Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/view-user-accounts-security-roles#field-service-roles

NEW QUESTION # 20
You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service.
Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey. In which two survey elements can you add these variables? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Survey header
B. Post-survey message heading
C. Section description
D. Footer text

Answer: B,C

NEW QUESTION # 21
DRAG DROP
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

Answer:

Explanation:

Section: Configure field service applications

NEW QUESTION # 22
......

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